SHIPPING & DELIVERY

WHERE DO YOU SHIP TO?

We ship everywhere around the world*, offering express shipping by Express for all orders. Your order will be carefully packaged and delivered wherever is most convenient for you.

russia – no shipping.

WHEN WILL MY ITEMS BE SHIPPED?

Our leather and latex products are made to your order, so production time takes 5-10 business days. We also have some items in stock.

Most textile items are in stock and ready to be shipped within 1-2 business days after the order is placed.

Please note: if you purchase a mix of ready to ship and made to order items, they will all ship at one time after the product is made.

HOW MUCH DOES SHIPPING COST?

Shipping rates vary by the destination country. We offer complimentary express shipping on orders over a certain value.

USA & Canada: Complimentary express shipping on orders above $400. Shipping cost on orders under $400 is $15. The option of express shipping for orders under $400 is also available for $35.

EU and UK: Complimentary express shipping on orders above $400. Shipping cost on orders under $400 is $15. The option of express shipping for orders under $400 is also available for $35.

Rest of the world: Complimentary express shipping on orders above $500. Shipping cost on orders under $500 is $20. The option of express shipping for orders under $500 is also available for $50.

WILL I BE CHARGED CUSTOM DUTIES AND TAXES?

Yes, the customer is responsible for payment of any such duties and/or taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order. If you refuse to pay taxes, your order is being delivered back to us, and the order gets annulled with no refunds.

HOW LONG WILL IT TAKE MY PACKAGE TO ARRIVE?

Express delivery takes 5-11 business days depending on your location.
Standard shipping takes 1–4 weeks.

! Due to the ongoing full-scale war in Ukraine, customs may take more time to process shipments and release them for further delivery.

HOW CAN I TRACK MY ORDER?

You will receive an automated email containing tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”

WHAT HAPPENS IF I DIDN’T PICK UP A PARCEL IN TIME?

If a customer didn’t pick up a parcel in time, and it was sent back to us, a customer will have to pay additionally for the second shipping, after which we will send it again.

If a customer didn’t pick up a parcel on time, it was sent back to us and a customer refuses to arrange the repeated shipping (within 2 weeks since we received it back) - the order gets annulled with no refunds.