Please always double-check our size charts before placing an order. Also, bear in mind that we might contact you to specify your measurements.

If you wish to return or exchange items, please read the policy below. The conditions depend on the product material.

Latex & Leather items

Return

Return is not possible because these items are handmade and made to your order.

Exchange

1. Exchange of the size is possible within 14 days of receiving the order.
2. If you wish to exchange the item, all tags and seals must be intact, the properties of the clothing must not be affected, and the purchased lingerie must be tried on top of your own underwear.
3. Not eligible for exchange: items purchased with a discount of 30% or more; pasties, panties, stockings, socks and gloves (for hygiene reasons); custom orders; latex care products; perfume.

Cancelation

• You can cancel your leather or latex order within 24 hours of placing it. To do so, please contact our customer support team.

Textile items:

1. Return and exchange are possible within 14 days of receiving the order.
2. If you wish to return or exchange the item, all tags and seals must be intact, the properties of the clothing must not be affected, and the purchased lingerie must be tried on top of your own underwear.
3. Not eligible for return/exchange: items purchased with a discount of 30% or more; panties, stockings, socks and gloves (for hygiene reasons); custom orders.
4. You can cancel your textile order within 24 hours of placing it and receive a 100% refund. If the order is canceled later than 24 hours after placing it, we will refund 90% of the amount. To cancel the order, please contact our support team.

How to return or exchange product?

Before you ship the items for exchange or return, please contact our customer support team at my@anoeses.com.

1. The items should be sent to us in their original packaging.
2. All shipping costs are covered by the sender unless we sent you the wrong item or size by mistake.
3. After we receive the items and check for possible damage and use, we will refund the cost or make an exchange within 10 business days.