Our sizes do not correspond to clothing sizes, so be guided by our size charts. You can also find it in each listing. Measurements need to be done on a naked body.

Thigh measurements should be taken very precisely. Please measure the stood, not relaxed thigh, tightening a measure tape as much as you will need a thigh cuff to be fixed on your leg, in order to not let it slip off.

If you doubt the correctness of the chosen size, write us your measurements, and we will help you with the choice.

We might also contact you to specify your measurements after the order has been made. If the customer doesn’t reply, the order remains active for 6 months. 

Following the end of 6 months, the customer has an option of receiving a voucher equivalent to the sum of the order. The customer may use it for buying our products, if the previously ordered item is not available, or its price has been changed. The voucher is valid for 1 year.

Our leather and latex products are made to your order, so production time takes 5-10 business days. We also have some ready to ship items.

You can cancel the order within 24 hours of placing it and get a full refund. Please note that if you wish to cancel the order after 24 hours, we will refund 90% of the order cost. You cannot cancel the order that was already shipped and digital products.

If you wish to do so, contact our customer support via my@anoeses.com or by using the chat on our website.

The customer can modify the order within 24 hours of placing it.

If you wish to do so, contact our customer support via my@anoeses.com or by using the chat on our website, indicating the order number.

After you added the products to your cart, proceed to Checkout and paste the code in the Gift card or discount code” field. Then, click the Apply button to redeem your discount.

If your promotion code doesn’t work, please check if it’s correctly typed, hasn’t passed its expiration date and can be applied to the product(s) you’ve chosen. If you’re experiencing any other problems, please contact our team at my@anoeses.im or via on-site chat.

Payment can be made by Visa, MasterCard, American Express, JCB, Diners Club, Discover, ApplePay and via Paypal.

Leather

All Anoeses leather goods are made from high-quality full-grain leather. Our leather undergoes periodic verification of compliance with the product regulations by I.CE.C – Institute of Quality Certification for the Leather Sector. We select the highest-grade hides because the character of good leather underlines the quality of design, and it is the most important decision for the subsequent quality of our products.

Latex

Our latex is a 100% renewable resource. No toxic chemicals are used in the production.

Textile

To sew our bodywear, we use two types of fabric: mesh and biflex. Both have the highest quality and give second-skin sensations. Our textile is durable, stretchy, and will envelop your body with softness without restricting moves.

Anoeses leather products comes with 1 year guarantee. Our commitment to exceptional quality and craftsmanship extends to the service you and your products receive. We will happily replace or repair your product in as timely a period as possible. Contact my@anoeses.com and we’ll take care of you!

All of our products are crafted in Kyiv, Ukraine.

Yes, we do! You can message ourCustomer Service team specifying your personal measurements or choose ‘Custom Size’ where applicable, specifying your measurements in comments to your order in the ‘Cart’ section. Please note, not all items can be custom-made.

Yes, our parcels are sent in non-logo packaging to keep your order private. The most exciting part will be once you open the box!

On our storage and care page you can find all the necessary information. Please bear in mind that when we treat garments with love and patience, they serve us longer.

We ship everywhere around the world*, offering express shipping by Express for all orders. Your order will be carefully packaged and delivered wherever is most convenient for you.

russia – no shipping.

Our leather and latex products are made to your order, so production time takes 5-10 business days. We also have some items in stock.

Most textile items are in stock and ready to be shipped within 1-2 business days after the order is placed.

Please note: if you purchase a mix of ready to ship and made to order items, they will all ship at one time after the product is made.

Shipping rates vary by the destination country. We offer complimentary express shipping on orders over a certain value.

USA & Canada: Complimentary express shipping on orders above $500. Shipping cost on orders under $500 is $20. The option of express shipping for orders under $500 is also available for $40.

EU and UK: Complimentary express shipping on orders above $500. Shipping cost on orders under $500 is $20. The option of express shipping for orders under $500 is also available for $40.

Rest of the world: Complimentary express shipping on orders above $550. Shipping cost on orders under $550 is $22. The option of express shipping for orders under $550 is also available for $55.

Express delivery takes 5-11 business days depending on your location.
Standard shipping takes 1–4 weeks.

! Due to the ongoing full-scale war in Ukraine, customs may take more time to process shipments and release them for further delivery.

Yes, the customer is responsible for payment of any such duties and/or taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order. If you refuse to pay taxes, your order is being delivered back to us, and the order gets annulled with no refunds.

You will receive an automated email containing tracking information as soon as your order ships. Please note that it takes up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”

If a parcel was sent back to us due to customer not picking it up on time or any other reason, a customer will have to pay additionally for the second shipping, after which we will send it again.

If it was sent back to us and a customer refuses to arrange the repeated shipping (within 2 weeks since we received it back) - the order gets annulled with no refunds.

Please always double-check our size charts before placing an order. Also, bear in mind that we might contact you to specify your measurements.

If you wish to return or exchange items, please read the policy below. The conditions depend on the product material.

Latex & Leather items

Return

1. Return is not possible because these items are handmade and made to your order.

Exchange

1. Exchange of the size is possible within 14 days of receiving the order.
2. If you wish to exchange the item, all tags and seals must be intact, the properties of the clothing must not be affected, and the purchased lingerie must be tried on top of your own underwear.
3. Not eligible for exchange: items purchased with a discount of 30% or more; pasties, panties, stockings, socks and gloves (for hygiene reasons); custom orders; latex care products; perfume.

Textile items:

1. Return and exchange are possible within 14 days of receiving the order.
2. If you wish to exchange the item, all tags and seals must be intact, the properties of the clothing must not be affected, and the purchased lingerie must be tried on top of your own underwear.
3. Not eligible for return/exchange: items purchased with a discount of 30% or more; panties, stockings and gloves (for hygiene reasons); custom orders, perfumes.

Digital products and gift cards are not eligible for return.

How to return or exchange product?

Before you ship the items for exchange or return, please contact our customer support team at my@anoeses.com.

1. The items should be sent to us in their original packaging.
2. All shipping costs are covered by the sender unless we sent you the wrong item or size by mistake.
3. After we receive the items and check for possible damage and use, we will refund the cost according to our cancellation policy or make an exchange within 10 business days. 

We do offer Gift Cards equivalent to any amount between $50 and $5000. Any purchased Gift Card is valid for 1 year. Gift Cards are delivered by email and contain instructions to redeem them at checkout. They have no additional processing fees.

Gift Cards are not eligible for return.

You can redeem your Gift Card and discount codes at Checkout.

If you are experiencing trouble submitting your code, please contact our Customer Service team for help with placing your order.

We do offer engraving for most of our leather products. It could be a name, initials, nickname or a small phrase. You choose the font, size, and location of the engraving on the product. Please addengravingto your cart and leave your text in the order note on the Cart page.