RETURNS

Return and refund of a product is possible if:

• A customer received the wrong item by our mistake.
• A customer received an item with a defect (each case is considered individually).
• A customer received an item of another color by our mistake.

A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within seven days after receiving a product.

If Anoeses agree that an item is faulty/wrong, we will offer a refund of this product.

After receiving a product and check for no damage, we will make a refund cost of an item. In this case, a customer should send us back the item in its original packaging. Anoeses pay all costs (shipping, taxes).

Return is impossible if:

• A customer has already used a product.
• It involves a customized product with engraving.
• It involves lingerie/catsuit/bodysuit/latex (for hygiene reasons, a customer can't return a piece of lingerie/catsuit/bodysuit/latex).

* If it has an inappropriate fit size, Anoeses can fix that due to terms of exchange

NOTE: If a customer ordered two and more products, we offer a refund for a faulty/wrong item ONLY.

EXCHANGE

The item can be accepted for exchange only if it has no sign of exploitation.
Latex items can only be accepted for exchange if they are clean, have no signs of wearing, and covered in talcum.
We examine each piece, and only after the examination and the acceptance of the received items, we can proceed forward with the process.

Exchange of a product is possible if:

• A customer received an item in the wrong size by the mistake of a customer. In this case, a customer pays all costs (shipping, taxes).
• A customer has received an item in the wrong size or color by our mistake. In this case, Anoeses pays all costs (shipping, taxes).
• A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within 14 days after receiving a product and send it back to us.

As soon as a product is delivered and checked for no damage, we will produce it in the correct size or color.

Exchange of a product is impossible if:

• A customer received a correct order and then changed his/her mind.
• A customer has already used a product.
• It involves customized orders, sizes, and a product with engraving.
• If more than 14 days have passed since the receipt of the order.