FREE EXPRESS INTERNATIONAL SHIPPING OVER $ 400

ORDERS & PAYMENT

  •  All customers must be 18 years or older!

Our catalogue contains products of an adult nature. All customers must be 18 years or older. Purchasing from us is acceptance of these terms and confirmation that you are over 18 years old. 
These terms and conditions apply to all orders placed on this website and any orders subject to our T&Cs. By placing an order with ANOESES you will be deemed to have read, understood and agreed to these terms and conditions.

  • How do I take measurements correctly?

Our sizes do not correspond to clothing sizes, so be guided by our size chart, which you can find in each listing;
Measurements need to be done on a naked body;
Thigh measurements should be taken very precisely. Please measure the stood, not relaxed thigh,tightening a measure tape as much as you will need a thigh cuff to be fixed on your leg, in order to not let it slip off.
*If you doubt the correctness of the chosen size, write us your measurements and and we will help you with the choice.

  • How do I make an order?

Just click on a product you like and add to cart. Then just follow the easy checkout process

  • Production time ?

All our products are handmade and made to your order, so production time takes 5-10 days, in-stock items typically ship out 1-2 business days after the order is placed.
These terms may vary due to COVID-19 and quarantine situation in the world. 

  • Can I cancel my order?

A customer needs to inform us about cancellation within one day after an order is made!
All our products are handmade specifically for the customer’s order and we put the effort in order for a customer to receive it as soon as possible. Once we’ve started working on the item which was ordered, we won’t be able to cancel it.

  • Can I change my order?

Yes, the customer can make changes to his order within 24 hours, after ordering.
The customer must write to us by mail or messenger about this, indicating the number of his order.

  • What forms of payment do you accept?

Payment can be made by Visa, MasterCard, American Express, JCB, Diners Club, Discover, ApplePay and via Paypal.

  • Information about Gift Cards

Any purchased Gift Card is valid during a year.
Gift Cards are delivered by email and contain instructions to redeem them at checkout. Anoeses Gift Cards have no additional processing fees.

PRODUCT & GUARANTEE

  • What materials do you use?

All Anoeses goods are made from high quality full-grain leather. We select the highest-grade hides, because the character of good leather underlines the quality of design, and it is the most important decision for the subsequent quality of our products.

  • Guarantee?

Every Anoeses product comes with one year guarantee. Our commitment to exceptional quality and craftsmanship extends to the service you and your products receive. We will happily replace or repair your product in as timely a period as possible. Contact my@anoeses.com and we’ll take care of you!

  • Where are the products made?

All of our products are crafted in Kyiv, Ukraine. Our craftsmen have over 10 years of experience in the leather industry.

  • Order packing?

Each order is packed in our black brand box. An item is wrapped with a black paper with a postcard on the top. While placing an order you can choose an option to leave a personal message for the receiver on the card.

SHIPPING

  • Where do you ship to? 

We ship everywhere around the world and we offer express shipping by DHL Express for all orders. Your order will be carefully packaged and delivered wherever is most convenient for you.
Russia – only standard shipping.

  • When will my purchase ship?

We want you to have your new product as soon as possible! All our products are handmade and made to your order. Production time takes 7-10 days, in-stock items typically ship out 1-2 business days after the order is placed.

  • How much does shipping cost?

Our shipping is handled through DHL Express. It costs $35 and FREE shipping option is available for all customers whose fulfilled order value is above $400.

Also we have a standard delivery - Ukrposhta. This delivery is free and is available only to customers whose orders do not exceed $400.

  • How long will it take my package to arrive?

Delivery company by DHL takes between 2-4 business days depending on your location. Standard delivery by Ukrposhta takes 1-4 weeks depending on your location.
These terms may vary due to COVID-19 and quarantine situation in the world. 
You'll be able to track your package by using the Shipping Confirmation email that we send as soon as your order begins its journey. 

  • Do I have to pay duties and taxes?

Yes, the customer will be responsible for payment of any such duties and/or taxes. Please note that we have no condivol over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

  • Repeated shipping terms:

- If a customer didn’t pick up a parcel in time and it was sent back to us, a customer will have to pay additionally for the second shipping, after which we will send it again.
- If a customer didn’t pick up a parcel in time and it was sent back to us, but a customer doesn’t want to pay for the second shipment, we give a refund of 50% from an order.

RETURNS

  • Return and refund of a product is possible if:

- A customer received the wrong item by our mistake.
- A customer received an item with a defect (each case is considered individually).
- A customer received an item of another color by our mistake.

A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within sevendays after receiving a product.

If Anoeses agree that an item is faulty/wrong, we will offer a refund of this product.

After receiving a product and check for no damage, we will make a refund cost of an item. In this case, a customer should send us back the item in its original packaging. Anoeses pays all costs (shipping, taxes).

  • Return is impossible if:

- A customer has already used a product.
- It involves a customized product with engraving.
- It involves a catsuit/bodysuit. (For hygiene reasons, a customer can't return a catsuit/bodysuit.)

* If it has an inappropriate fit size, Anoeses can fix that due to terms of exchange

NOTE: If a customer ordered two and more products, we offer a refund of a faulty/wrong item ONLY.

EXCHANGE

  • Exchange of a product is possible if:

- A customer received an item in the wrong size by the mistake of a customer. In this case, a customer pays all costs (shipping, taxes).
- A customer has received an item in the wrong size or color by our mistake. In this case, Anoeses pays all costs (shipping, taxes).

A customer will have to inform us about the above-mentioned issues and provide photos as confirmation within 7 days after receiving a product and send it back to us.

As soon as a product is delivered and checked for no damage, we will produce it in the correct size or color.

  • Exchange of a product is impossible if:

- A customer received a correct order and then changed his/her mind.
- A customer has already used a product.
- It involves customized orders, sizes, and a product with engraving.
- If more than 14 days have passed since the receipt of the order.

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